Terms of Purchase
By purchasing products through the Trinity Design Studio website, the customer confirms that they have read, understood, and accepted these terms and conditions.
Seller
Prodavac proizvoda putem sajta je:
Trinity Studio 694
Jurija Gagarina 227, Novi Beograd, Srbija
Registration number: 66996107
Tax ID (PIB): 113676565
Email: office@trinitydesignstudio.org
Phone: +381 69 1160403
Products
Trinity Design Studio specializes in the design and production of decorative and personalized products, as well as services such as laser cutting, engraving, and printing.
All products displayed on the website are presented as accurately as possible. Minor variations in color, size, or appearance may occur due to the nature of the materials or the production process.
Pricing
All prices displayed on the website are expressed in Serbian dinars (RSD).
Trinity Studio 694 is not registered in the VAT system, therefore VAT is not calculated in accordance with the Value Added Tax Law of the Republic of Serbia.
The seller reserves the right to change product prices without prior notice. The price valid for the buyer is the one displayed at the time the order is placed.
Ordering
Customers place orders through the website by completing the order form.
After submitting an order, the customer will receive an order confirmation via email.
The seller reserves the right to contact the customer to confirm the order or request additional information if necessary.
Currency Conversion Statement
All payments will be processed in the local currency of the Republic of Serbia – Serbian dinar (RSD). For informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion according to the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price stated on our website and the amount shown on your payment card statement.
Shipping
Products are delivered via courier services:
- PostExpress
- Bex
- City Express
The standard delivery time is 2–5 business days after order confirmation.
For custom-made or personalized products, the production and delivery time may be longer.
Shipping costs are paid by the customer unless otherwise specified during the purchase process.
Complaints
Customers have the right to file a complaint in case of:
- damaged products
- incorrectly delivered products
Complaints should be submitted via email:
office@trinitydesignstudio.org
The deadline for submitting a complaint is 48 hours after receiving the shipment.
The seller will respond to the complaint as soon as possible and propose an appropriate solution.
Refunds
In case of a justified complaint, the customer is entitled to either: product replacement and refund.
Refunds will be issued using the same payment method used during the purchase unless otherwise agreed.
Withdrawal from Purchase
Customers have the right to withdraw from the purchase within 14 days of receiving the product, without stating a reason.
The product must be returned unused and in its original condition.
Products made according to the customer's specific request or personalized products are not eligible for withdrawal or return.
Data Protection
Trinity Design Studio is committed to protecting the privacy of all customers.
Customer data collected during the purchase process is used solely for order processing and communication with the customer.
Final Provisions
Trinity Studio 694 reserves the right to modify these terms and conditions without prior notice.
Any disputes arising from the use of this website will be governed by the laws of the Republic of Serbia.